Refund policy

Return & Refund Policy
At TO CLEAN, we aim to provide high-quality cleaning products and ensure that your order reaches you safely and correctly.
1. Return Eligibility
You may request a return or replacement if:
You received a wrong product.
The product was damaged during transit.
The product is leaking or defective when received.
The product received is different from the product ordered.
Return requests must be raised within 7 days of delivery.
2. Products That Cannot Be Returned
For hygiene, safety and product-quality reasons, we do not accept returns for:
Products that have been opened or used.
Products damaged due to improper use or storage.
Products returned without their original packaging, where applicable.
Products returned after the 7-day return period.
Products purchased during a clearance/final-sale offer, unless the product is damaged, defective or incorrectly supplied.
3. Damaged or Leaking Products
If your product arrives damaged, broken or leaking, please contact us within 48 hours of delivery.
Please provide:
Order number
Clear photographs of the product
Photographs of the outer packaging
A short video, if required, showing the damage/leakage
After verification, we may provide a replacement or refund, depending on the situation.
4. Wrong Product
If you receive a product different from what you ordered, please contact us within 7 days of delivery.
After verification, we will arrange a replacement or refund as applicable.
5. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method, where supported.
The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.
6. Return Shipping Charges
If the return is due to a wrong, damaged, leaking or defective product, TO CLEAN will bear the applicable return shipping cost.
For any return that is approved for another reason, return shipping charges may be payable by the customer.
7. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.
8. How to Request a Return or Refund
To request a return, replacement or refund, please contact us with:
Business: Shree Mahalaxmi Production / TO CLEAN
Phone: 8766217802
Email: Please use the customer-support email displayed on our website.
Please mention your order number and reason for the return.
9. Important Note
Refunds and returns are subject to verification of the product and the circumstances of the request. We reserve the right to reject requests that do not meet the conditions mentioned in this policy.
This policy does not affect any rights available to customers under applicable consumer-protection laws.